Q: Why can’t my order be shipped?
A: These cookies are fragile and temperature-sensitive and would most likely break during shipping.
Q: Do you deliver?
A: Customers pick up their custom-designed orders at my business location. I do, however, make accommodations for large orders. Please inquire.
Q: Can I choose two different buttercream fillings for my cookie orders?
A: If I have existing buttercream filling currently made in a flavor you would also like, I can fill the cookies you have ordered with two (2) different buttercream fillings. Please ask!
Q: Can I order all three flavors of the Austrian Linzer Tarts for my order?
A: Yes. In any given order, you may choose one, two, or all three flavors of fillings.
Q: What if I have an allergy?
A: Delices Europeennes is not an allergen-free kitchen/bakery. Products may contain Dairy, Eggs, Wheat, Flour, Gluten, Soy, Peanuts, Tree Nuts, Various Nut Products, Strawberries or other Berries.
If you or someone you are ordering for has an allergy, please contact me and I will provide an ingredient list via email or verbally by phone before you place your order. All cookie boxes include an ingredient label on the back panel.
Q: Can any of your cookies safely be packaged as favors?
A: The only cookies I would recommend packaging as favors are the following: Biscotti, English Tea Cookies, and French Macarons.
Q: Why are only personal or company checks accepted as payment?
A: I own and operate a very small business so the capacity for accepting credit cards is not feasible. I have found that accepting cash as a form of payment is difficult due to my inability to make “exact change”. Checks provide a way to track orders as well as receive correct payment.
Q: How far in advance do I need to place my order?
A: Because every order is custom made upon placement of your order, it is best to secure your cookie order as far in advance as possible. Based on the quantity ordered, I recommend a few weeks to a few months advance placement of your cookie order to be sure you receive your cookies in time for your event. Although I do my best to accommodate all customers, there may be occasions where I cannot fulfill an order due to either the size of the order or date it is needed, depending on my current booking schedule.
Q: Are any of your cookies gluten-free?
A: Yes. The French Macarons and Amaretti cookies are gluten free.
Q: Can I order cookies without food safe colorings?
A: Yes. Options can be discussed depending on the cookie in question.
Q: What if I have an allergy to eggs?
A: The Buttercream Coins, French Sablés, and all English Tea Cookies except Victorian Lavender are egg-free.
Q: Would you deliver outside the Lehigh Valley region for larger events?
A: I would work with the customer to find a solution for delivery of the cookies to the event destination.
Q: Can I order a dozen French Macarons in two (2) different colors?
A: Unfortunately, one batch of batter for the shells produces twelve (12) sandwiched cookies. Due to the complex nature of the batter, I do not have the ability to “split” the batter to produce two (2) different colors for a dozen quantity, without compromising the end result. This cookie is the most difficult to produce and is very “tempermental” in its baking process.